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Avaya IP Office Phone Systems

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White-Harris and Avaya – Enter the Versatile World of IP Office

Unified Communications for Small and Medium Business

logo-avayaIP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

The Avaya IP Office Voice System Features:

  • Turns a home phone into an IP Office telephone with the Phone Manager Pro intelligent desktop application using Telecommuter capabilities.
  • Enables a mobile device to simultaneously ring when calls arrive at an IP Office telephone.
  • Empowers the mobile user with complete call control—place a caller on hold, transfer, toggle between calls, or create a conference call.
  • Downloads software using mobile devices (Windows Mobile 5 & 6 and Symbian Single-Mode Version 4). This enables the mobile user to make and receive calls through the IP Office system, saving on toll charges, retaining customer records, and maintaining mobile number privacy.
  • Provides remote workers with software to turn the remote IP hard phone into an extension of the system without the need for remote VPN (Virtual Private Network) gateways.

The Avaya IP Office system includes a robust set of tools for administration, call tracking, and system monitoring and diagnostics. The ability for users to manage their own calls is supplied through a simple GUI. Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.

Advanced Applications:

  • Synchronizing voice mail messages in an email inbox for easy message management
  • Scheduling conferences
  • Uploading documents for real-time viewing
  • Managing audio privileges for conference calls
  • Using agent reporting and wallboards for call center environments

CALL CENTER/CONTACT CENTER:

Whether in the office or teleworking, Phone Manager Pro software delivers full call control right from your PC, allowing employees to work from anywhere and be responsive to customers, colleagues, and vendors. With just an Internet connection and a phone (such as a home phone or mobile device), Phone Manager Pro keeps employees connected wherever they’re working from. Phone Manager PC Softphone turns your laptop into a phone, letting your office travel with you using just an Internet connection.

PC/LAPTOP/SOFT PHONE:

Avaya IP Office, equipped to support the Compact Contact Center application, is the leading customer service platform for small and medium enterprises. Compact Contact Center is a highly modular solution designed for companies that need sophisticated inbound call management software for their customer service needs.

Contact us for more information about Avaya IP Office products and solutions.

1-800-678-8533 sales@white-harris.com

Our Philadelphia region office: 321 Haddon Avenue

Collingswood, NJ 08108