EXCELLENCE IN SERVICE
I. PROJECT PLANNING AND UPGRADES
Needs Assessment:
A complete client PBX analysis and assessment to determine your communications requirements and which new technologies can increase efficiency and profit.
Upgrade Analysis:
How to upgrade or replace old PBX equipment and phones in order to take advantage of new applications and employ them cost-effectively.
Project Management:
Project life cycle support, resource coordination, and time line management
Configuration:
Certified PBX technicians to configure hardware and software to meet agreed upon specifications.
Installation:
Rack-mounting of PBX hardware, cable-management, proper disposal of cartons and packaging, evenings or weekends available to minimize disruption.
Testing:
Pre-testing and burn-in of PBX hardware, testing of applications such as voicemail, paging, and call accounting.
II. ONSITE SERVICES
Moves, Adds, and Changes:
Reliable PBX service to add new users, change passwords, revise auto-attendants, install new phones, delete users, and change extensions.
Trouble-Shooting:
Problem resolution, onsite trouble-shooting, cabling and circuit analysis.
Training:
Individual or group training for phone users or system administrators tailored to your schedule and facilities.
III. RELATED SERVICES
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