IT Outsourcing
IP/Hybrid PBX Consulting and Upgrade Analysis
Our certified telecommunications consultants and engineers bring over 80 years of modern day communications experience to your project. We can guide you in assessing your company’s current telecom hardware, PBX services, and management practices and then assist you in moving to best practices or even implementing new processes for IP Telephony or unified messaging. Our PBX Assessment and Upgrade Analysis ensures the most cost effective and minimally intrusive project for Voice and Data upgrades.
PBX Installation, Configuration, and Testing
Replacing or upgrading your legacy PBX systems with an IP-based platform or even unified communication solutions may be the right answer to take your business to the next level. We work with staff, administration, and management to ensure applications and features are configured for maximum efficiency. The current economy demands that you scrutinize the ROI and total cost of ownership in developing voice and call center technology initiatives. We assist in configuring and testing Quality of Service and bandwidth requirements, Deploying and testing collaboration technologies, virtualizing operations with partners and customers, streamlining IT and Telecom support, providing incremental deployment flexibility, and verifying and testing security vulnerabilities.
IT Project Management
IT Project Management and Coordination with Existing IT Staff and Telecommunications Vendors,PBX Implementation Services to Ensure Complete System and Network Installation and Testing,Needs Assessment to Ensure the Viability of Your Present System in a New Location,Coordination between existing telecom and data networking systems,Planning and deployment of unified messaging, medical practice IT solutions, remote workers or wireless technologies,System Replacement management should your present System be Inadequate for Your Needs.
Full PBX Management and Administration
Technical Support
Remote technical assistance is available 24×7 via dual Network Operation Centers in New Jersey and Maryland.Replacement parts inventory and Field technical support for on-site corrective action within 4 hours for “Major Alarms” and next day for “Minor Alarms”. Technical phone support is available via our toll-free # 800-678-8533.Crash kits are available to be placed onsite, if necessary.
Training for Administrators and End User
Specific training for managers and administrators to cover basic functionality such as password re-sets, Email server administration, voicemail box changes, adding/deleting users, etc.Specific training for end-users and operators on basic phone features such as call transfers, conference calling, call park, call pickup, accessing messages, recording greetings, etc.
Free Onsite Savings and Audit Analysis
Traffic and trunk cost analysis, including move costs, cabling costs, installation costs, etc.We audit trunk capacity and line usage, and coordinate savings options with your carrier.
PBX Service Contracts, Flexible Terms
Cut ongoing support costs (30 %+) compared to vendor-based services – compare our flexible PBX maintenance plans to theirs,
Allow you to concentrate on your core business as we handle your telephone maintenance services and PBX system maintenance,
Reduce down time and increase security – see our proactive, web-based telecom monitoring and alerting system,
Make you more efficient by providing expert MAC maintenance services,
Flexible terms including monthly, quarterly, and annual support contracts are available.