PBX Support Services
24 X 7 X365 Service
Because of our extensive support of facilities in the healthcare industry, our PBX support model is built to provide critical-care 7X24 service and response.
Real Time Customer Notification and Escalation Process
Remote monitoring and alerting from our Network Operations Center provides timely customer notification and a Level 3 and 4 escalation process. Based upon customer preferences, notifications can be in the form of a phone call, email, pager alert, or other form of communication as necessary.
Real Time Remote Alarm Monitoring
Our PBX alarm monitoring provides instant notification to make sure alarms are identified, immediately captured and acted upon appropriately.
PBX Replacement Parts in Stock
Our New Jersey location stocks PBX replacement parts plus our distribution network is comprised of 30 warehouses around the U.S. for prompt delivery of PBX components.
PBX Upgrades and Version Updates
Our PBX Upgrade Analysis insures the most cost effective and minimally intrusive project for Voice and Data upgrades.
Voicemail, Unified Messaging, and Paging Support
Unified Messaging (or UM) is the integration of different electronic messaging media (e-mail, SMS, Fax, voicemail, video messaging, etc.) into a single interface, accessible from a variety of different devices. Our planning and support for Unified Messaging provides the most cost-effective options for your environment.
PBX Remote Maintenance and Monitoring
centralized alarm monitoring and notification to make sure alarms are identified, immediately captured and acted upon appropriately.
Fault Isolation and Clearance
Our service reduces investigation time by identifying the exact PBX alarm and taking you straight to the problem device, while implementing escalation procedures and reporting. We provide for the immediate notification of potential problems, and can view statistics and heart beat monitoring.
Certified PBX Technicians
Our technicians and project managers keep up with certifications from the major PBX manufacturers, including Avaya, Nortel, Samsung, and Extreme Networks.
Joint Testing with Carriers
Part of our support service includes coordinating with the Service Carriers for smooth cut-overs and porting of numbers.